Popular Questions

Explore some of the best tips from around the city from our partners and friends.

No. You can shop on MsingiPACK Store without registering. You are only required to provide registration details when checking out and making  a payment for the content you are purchasing.

1. Navigate and Explore the different featured content categories available on the main store. You can also view the Recommended  products, Top sellers, New & best rated.

2. Click on the category menu or content unit you wish to purchase. Example Grade 1 CBC or Mathematics Class 8.

3. For each unit you can view a description and a review.

4. Enter the quantity you wish to purchase. By default 1 unit is selected.

5. Click ADD TO CART. You will get a notification of product added successfully to the cart with option to check out.

6. If you wish to add more products you can continue shopping and adding more products to the cart.

7. The items added to the cart will be displayed at the top right section  with a cart and number of items selected and total amount.

8. To view your cart details click on the cart. If you are done with shopping you can proceed to checkout

9. When ready you can checkout by selecting your prefered payment method. We support the following payment options
        Debit/Credit Card
10. Proceed to make your payment and get confirmation.

11. That is it you can now download and access your content.

How to use MsingiPACK

Is this your first time on MsingiPACK? Welcome to the most comprehensive e-Learning, rich, interactive multimedia kit.
Using MsingiPACK is both easy and exciting. 

Before Using MsingiPACK
Depending on the device, (Windows or Android) Download and install MsingiPACK App. Download it from the Shop.

After successfully downloading and installing MsingiPACK, follow the following easy steps to start using.

Accessing Content
Launch MsingiPACK App for Windows or Android installed on your device.

Import from Cloud
Step 1
If this is the first time to access from the main page Click on the IMPORT TO FROM CLOUD button below Getting Started Guide.
Step 2
Login to your store account using the Email and Password you used when purchasing the content from MsingiPACK Store.
Step 3
Select the content you purchased from the list and click DOWNLOAD. The download process will start immediately 
NOTE: Ensure you have a good internet connection. The period it takes to download depends on the package size as well as your internet speeds.
Once the import process is complete, your content unit will appear on the main front page. 

NOTE: If this does not display automatically, click on the Home button located on the top left corner.

Import from File
This option is available to allow users to perform an offline import of content to the application. You can download your content first to your computer or from a different device or computer transfer them to the device that you would like to have them consumed.

Step 1
After purchasing your content unit(s), click on the download option button provided to start downloading the content.

Step 2
Launch MsingiPACK and from the Import Menu on the top, select Import from file option from the menu.

 Step 3
Click on CONTINUE button to select the file to import and click open. Locate and select the file.

Once the import starts note the progress bar at the bottom indicating progress. Once successful your content unit will appear and ready to launch.

Launching Content

Launch MsingiPACK to display the content units available. Click on the content unit to open and view the content.

Depending on the device you are using go to the download section of the website and select either MsingiPACK for Windows or MsingiPACK for Android.

Wait for the download to complete and double tab/click to start installing. Follow the onscreen instructions to complete the installation.

A MsingiPACK Desktop Icon for Windows is available from your Desktop to Launch and start using MsingiPACK. For Android devices check for the MsingiPACK Icon under Apps tab to launch.

A coupon code, or promo code, is a computer-generated code, consisting of letters or numbers that you can enter into a coupon box when ready to buy content.
If you have been given a coupon code, this means that the product or products you are purchasing for the store have discount offering.

Simply enter the coupon /voucher code you received  in the box provided when checking out and the discount offer will apply automatically to your total amount.


Welcome to MsingiPACK website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of both the Terms and Conditions of Use and the Terms and Conditions of Sale at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes. Kindly review the Terms and Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by its Terms and Conditions without modification. You agree that if you are unsure of the meaning of any part of these Terms and Conditions or have any questions regarding the Terms and Conditions, you will not hesitate to contact us for clarification. These Terms and Conditions fully govern the use of this website. No extrinsic evidence, whether oral or written, will be incorporated.

Terms and Conditions of Use

Use of the Site

You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.
Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.
We grant you a non-transferable, revocable and non-exclusive license to use this Site, in accordance with the Terms and Conditions of Use, for such things as: shopping for items sold on the site, gathering prior information regarding our products and services and making purchases. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.
Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure.
The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.


User Submissions

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.
You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
By completing an order or signing up, you agree to receive a) emails associated with finalizing your order, which may contain relevant offers from third parties, and b) emails asking you to review MsingiPACK and your purchase and c) promotional emails, SMS and push notifications from MsingiPACK.

Information Available on Website

You accept that the information contained in this online content store is provided as is, where is, is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee.
Product representations expressed on this Site are those designed, curated and produces by us or authorized publisher from us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.


Accessibility of Website

Our aim is to ensure accessibility to MsingiPACK online store at all times; however, we make no representation of that nature and reserves the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.

Links and Thirds Party Websites

We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a particular website unless explicitly stated otherwise.
In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.
Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice or justification.

Intellectual Property

Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Data Protection

Any personal information collected in relation to the use of this website will be held and used in accordant with our Privacy Policy, which is available on our Site. MsingiPACK store, the address and might use it for commercial purposes.

You agree to indemnify and hold us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms of Use and User Agreement.
Applicable Law and Jurisdiction

These Terms and Conditions shall be interpreted and governed by the laws in force in Kenya. Each party hereby agrees to submit to the jurisdiction of the Kenyan courts and to waive any objections based upon venue. MsingiPACK is operated by Virtual Essence Limited. a registered privately owned company under the companies act in Kenya.


Any disputes, controversies, or differences arising out of the implementation, interpretation, performance of these Terms and Conditions, shall be finally settled through arbitration by a single arbitrator to be appointed in accordance with the rules of Chartered Institute of Arbitrators. The arbitrator shall be a person who is legally trained and who has experience in the information technology field and is independent of either party. The venue of the arbitration shall be Nairobi. The language used in the arbitration proceedings shall be English. The award of the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Act 1995 Chapter No. 4. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through competent courts.

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of MsingiPACK in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

If any portion of these terms or conditions is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Use and shall not affect the validity or enforceability of any other section listed in this document.
Miscellaneous Provisions

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Use to any third party is prohibited unless agreed upon in writing by the seller.
We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Use to any third party.


You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. You agree that if you are unsure of the meaning of any part of the Terms and Conditions of Sale, you will not hesitate to contact us for clarification prior to making a purchase.
These Terms and Conditions of Sale fully govern the sale of MsingiPACK products on this Site. No extrinsic evidence, whether oral or written, will be incorporated.

Formation of Contract

Both parties agree that browsing the website and gathering information regarding the services provided by the seller does not constitute an offer to sell, but merely an invitation to treat. The parties accept that an offer is only made once you have selected the item you intend to purchase, chosen your preferred payment method, proceeded to the checkout and completed the checkout process.
Both parties agree that the acceptance of the offer is not made when the seller contacts you by phone or by email to confirm that the order has been placed online. Your offer is only accepted when we dispatch the product to you and inform you either by email or by phone of the dispatch of your ordered product. Before your order is confirmed, you may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time.

Acceptance of Electronic Documents

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Payment and Pricing

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to provide the services, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.
Feel free to check our payments methods 

Use of Voucher Codes

Our Site accepts the use of voucher codes for orders placed online. The marketing voucher codes which are accepted on our Site entitle you at the time of ordering a product to a saving on the order being placed on our Site.

Our voucher codes may not be exchanged for cash. With the exception of vouchers issued in accordance with our refunds policy and vouchers issued in exchange for advance payments, we reserve the right to cancel or withdraw our voucher codes at any time.
Notice of Copyright Infringement

If you have any complaints with respect to the infringement of your copyright, kindly write to the following address:
Virtual Essence Limited P.O Box 2422-00200 City Square, Nairobi Kenya. Email:
Where you believe that your intellectual property has been infringed upon on our website, please notify us via the following  email copyright@msingipack.com.

 We expeditiously respond to all concerns regarding copyright infringements.
We request that you provide the following information along with your complaint:


  • A physical or electronic signature of the person authorized to act on behalf of the owner of the copyrighted work for the purposes of the complaint.
  • A proper description of the copyrighted work claimed to have been infringed.
  • A description of the location of the infringing material on our Website.
  • The address, telephone number or e-mail address of the complaining party.
  • A statement made by the complaining party that he has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or by law.
  • A statement deposed to under oath, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the copyright owner. Please note that this procedure is exclusively for notifying us that your copyrighted material has been infringed.


Yes. Contact us for more information and requirements on how our affiliate programs.

You can reset your password by cliking on forgot password link under Login/Register.

Provide email address used when registering the accoung and click on SEND  PASSWORD RESET LINK button.You will receive a link with information on how  to reset password.

Click on it and follow the instructions to reset your password.

NOTE: In some instances the password reset email could get into Junk/Spam folder please check to confirm.

You can contact us by sending us your queries/inquiries or messages directly from the store under HELP CENTER  menu. Fill out the form a click SUBMIT MESSAGE.


via the following channels.

Phone Contact: +254 735 811548

Email: support@msingipack.com


Depending on the device you are using follow the following instructions.

For Android Devices

You may want to free space on your device to give room for new content. MsingiPACK allows you to remove the content that you may not require.

From the main content viewer click on the content unit you want to remove.

On the top right section, click on the trash can . A warning message 'Are you sure you want to delete this content?'  will appear.

Click CONTINUE and your content unit will automatically be removed from MsingiPACK.

NOTE: All deleted content units will not be recovered.  You MUST ensure you are deleting the correct items.

For Windows Devices

To delete content, click on the trash can button on the top right section.

Select the content you may want to remove by clicking on it.

Click on Delete.

A warning message appears as shown below.

NOTE:  You will not be able to recover any deleted content from MsingiPACK.


You will be able to receive important notifications about the products and services available. In addition the email address will allow receipt of your order documents such as invoice or receipts of payments.

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